Site Ops Coverage

Monthly coverage is not the default. It only makes sense when slow response would cost more than the plan. If nothing breaks, your site still gets better.

Check monthly fitUse ad hoc maintenance instead
Priority responseReserved capacity for justified risk. Not unlimited support.
No dead monthsQuiet months become cleanup, testing, docs, speed work, or risk reduction.
Proof notesEach month produces visible notes, checks, and completed work.

Who It Is For

MONTHLY_ONLY_WHEN_RISK_JUSTIFIES_IT
Good fit
Traffic, revenue, staff edits, WooCommerce, security risk, launch cycles, or downtime risk make slow response expensive.
Bad fit
Stable low-risk sites with rare edits should use Web Maintenance and pay ad hoc.
No monthly plan means
No reserved capacity and no guaranteed response window. You still can request hourly help when available.

What Is Included

MONITOR_PROVE_IMPROVE

Monitoring and checks

Uptime alerts, crawl checks, broken-link scans, form tests, backup checks, plugin and update review, key-page visual checks, and analytics or tracking checks where access exists.

Priority response

Plan clients get priority triage for real outages and business-critical failures during supported response windows. This is not 24/7 unlimited support.

No dead months

If nothing breaks, covered time becomes cleanup, speed work, content edits, SEO fixes, tracking checks, documentation, backlog reduction, or risk reduction.

Support Rules

CLEAR_BOUNDARIES
Emergency routing
Site down, checkout broken, forms dead, visible malware, DNS or email failure, or launch-critical page broken.
Not emergency
New features, cosmetic edits, preference changes, backlog items, and low-risk content updates.
Work credit
Monthly improvement credit is scoped before sale. Unused credit does not become cash; it converts into proactive cleanup, documentation, checks, or backlog reduction inside that month unless the written plan says otherwise.
Exclusions
No unlimited support, no social media calendars, no ad management, no vague redesign loops, no third-party vendor guarantees.

Proof Pack

MONTHLY_VISIBLE_OUTPUT

Monthly proof may include uptime notes, crawl results, form test notes, backup verification, update notes, visual check notes, tracking checks, changelog, risk list, and completed improvement notes. The exact proof pack follows the plan scope.

Do not buy this if ad hoc support is enough

Send the site URL, revenue or downtime risk, staff edit pattern, known failure history, current host, and what response delay would cost.

CHECK_SITE_OPS_FITUSE_AD_HOC_SUPPORT

Operator Identity

Built and fixed by one person.

You work with Nolan Phelps directly. He does the diagnosis, scope, build, fixes, and handoff himself.

No sales layer. No project manager. No outsource chain.

Since 2017WinnipegWordPress rescue
Start with the problemMeet Nolan
Nolan Phelps

Nolan Phelps

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